Refund & cancellation

Cancelling an order

You can cancel your order for a full refund any time before it is dispatched. Contact us through the Contact page with your mobile number and Razorpay payment ID.

Once an order has been dispatched, it can't be cancelled. If you refuse delivery of an undamaged package, we may deduct the return shipping cost from your refund.

Returns

Ginger India shots are food products. For hygiene and safety reasons, we can't accept returns of bottles that have been opened, or of undamaged orders because you changed your mind.

Damaged, leaking, wrong or missing items

If your order arrives damaged, leaking, past its best-before date, with the wrong items, or with bottles missing:

• Tell us within 48 hours of delivery through the Contact page.
• Include a photo of the package and the affected bottles, plus your mobile number and payment ID.
• Once we confirm the issue, we'll send a free replacement or give you a refund for the affected bottles, whichever you prefer.

You don't need to send the damaged bottles back unless we ask you to.

If you don't like the taste or have a reaction

Our shots are strong and spicy by design. If you have any reaction, stop drinking them and consult a doctor. Write to us and we'll look into it, and we'll handle each case fairly.

How refunds are paid

• Approved refunds are made to the original payment method through Razorpay (UPI, card, net banking or wallet).
• We start the refund within 2 working days of approving it.
• Your bank usually credits it within 5–7 working days after that. Timelines depend on your bank.

Failed or duplicate payments

If money was debited but the order wasn't placed, or you were charged twice, the extra amount is usually reversed automatically within 5–7 working days. If it isn't, contact us with your payment ID and we'll sort it out.