Privacy policy

This policy explains how AZ Plus Licenses Private Limited, which runs gingerindia.com and sells Ginger India products, collects and uses your personal data. We follow the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

What we collect

• Order details you give us: your name, mobile number, delivery address, city and PIN code, and which products you bought.
• Payment information: payments are handled by Razorpay. We receive a payment ID and the payment status. We never see or store your full card number, CVV, UPI PIN or bank login.
• Messages you send us: anything you share when you contact us, including photos for damaged orders.
• Basic technical data: like any website, our hosting provider may log your IP address and browser type for security.

Why we use it

• To process your payment, pack and deliver your order, and send you dispatch and tracking updates.
• To answer your questions and handle cancellations, replacements and refunds.
• To keep records required by tax and accounting law.
• To prevent fraud and keep the website secure.

We'll only send you offers or newsletters if you ask to receive them, and you can stop them at any time.

Who we share it with

We don't sell your personal data. We share only what's needed with:

• Razorpay, to process payments (see Razorpay's own privacy policy)
• Courier and logistics partners, to deliver your order
• Our website hosting provider, which stores the website
• Government authorities, when required by law

Cookies

This website doesn't use advertising or tracking cookies. Razorpay's checkout may use cookies needed to complete a payment securely. Fonts are loaded from Google Fonts.

How long we keep it

We keep order records for as long as tax and accounting law requires (generally up to 8 years). Other personal data is deleted once it is no longer needed for the purposes above.

Your rights

You can ask us to:

• tell you what personal data we hold about you
• correct or update it
• delete it, unless we have to keep it by law
• withdraw consent you gave earlier, such as for marketing messages

To make a request, contact our grievance officer through the Contact page. If you're not satisfied with our response, you can complain to the Data Protection Board of India.

Security

The website uses HTTPS encryption, and payments go through Razorpay's PCI-DSS compliant systems. Only staff who need your details to fulfil your order can see them.

Children

This website is meant for adults. We don't knowingly collect personal data from children under 18.

Changes

We may update this policy from time to time; the date at the top shows the latest version.